Repair Manager – Aqua Blue Pools
Pay is dependent on experience
Position Overview:
The Swimming Pool Repair Manager will be responsible for overseeing the daily operations of our pool repair department, managing technicians, and ensuring all repairs are completed efficiently and to the highest quality standards. This role requires technical expertise in swimming pool construction and systems, strong leadership skills, and a commitment to customer satisfaction.
Key Responsibilities:
- Manage and oversee the swimming pool repair department, ensuring efficient scheduling, timely completion of repairs, and high-quality workmanship.
- Diagnose and troubleshoot complex pool issues, including filtration systems, pumps, heaters, plumbing, pool surfaces, lighting, automation systems, and other related equipment.
- Provide guidance and technical support to repair technicians, ensuring they have the tools and training needed to complete repairs accurately.
- Develop and maintain a preventative maintenance program to reduce future repair needs and improve overall customer satisfaction.
- Collaborate with the sales, maintenance, and construction departments to ensure clear communication and seamless service to clients.
- Manage and prioritize repair requests, coordinating schedules and dispatching repair teams accordingly.
- Conduct quality control checks on completed repairs to ensure adherence to company standards.
- Maintain inventory of necessary repair parts and equipment, ensuring timely procurement and availability for repair jobs.
- Build and maintain strong relationships with customers by providing excellent service, handling inquiries, resolving complaints, and explaining repair processes in a clear, professional manner.
- Oversee employee training and development to enhance team performance and ensure compliance with safety standards.
- Keep accurate records of repairs, materials used, and labor costs; prepare reports as needed for upper management.
- Stay up-to-date on industry trends, products, and techniques to ensure the repair department is equipped with the latest tools and knowledge.
Qualifications:
- Minimum of 5 years of experience in swimming pool repair or a related field, with at least 2 years in a management or supervisory role.
- Willingness to obtain In-depth knowledge of swimming pool systems, including pumps, filters, heaters, plumbing, electrical systems, and pool finishes.
- Proven leadership skills, with the ability to manage, motivate, and develop a team of repair technicians.
- Strong problem-solving skills with the ability to diagnose and repair complex pool issues.
- Excellent communication and customer service skills, with the ability to explain technical information in a clear, concise manner.
- Proficiency in managing repair schedules, inventory, and department budgets.
- Ability to read and interpret blueprints, technical manuals, and schematics.
- Knowledge of safety regulations and best practices in pool repair.
- Strong organizational skills with attention to detail.
- Proficient in using scheduling software and other computer systems.
- Valid driver’s license and clean driving record.
Us.
Aqua Blue Pools is home to a team of motivated pool professionals united by a mission to provide elite customer service and the highest quality pool construction and service, and have fun doing it! We do this for our clients and peers.
We believe in creating a great experience for our customers and peers alike. We stay nimble to evolve in an ever-changing environment. And, we value communication and integrity as essential. We’ve been doing this since 1991 in the Lowcountry and seek long-term team members who can join in on this journey with us.
You.
Enjoy a challenging but rewarding role with a team of pool professionals. Exceeding the customers’ expectations and being a part of leading the team to excellence are at the top of your list.
Together.
As a team member of Aqua Blue Pools, you will benefit from programs designed to fulfill your life goals, personally and professionally:
- Health, vision, and dental insurance for employees (post-90 days)
- 401k (employer match)
- Maternity and paternity leave options
- Paid holidays and vacation
Making Aqua Blue Pools your work-home means joining a workplace dedicated to creating an environment for you to contribute to the happiness of our customers and your team while we contribute to you.