Repair Manager – Aqua Blue Pools Competitive Pay – Rewarding Your Expertise!
Who We Are: For over 34 years, Aqua Blue Pools has proudly transformed outdoor spaces across the Lowcountry, installing and maintaining stunning swimming pools. Our passion lies in excellence, integrity, and unparalleled customer satisfaction. We’re not just a team—we’re a family of dedicated professionals who love making backyard dreams come true!
Position Overview: As our Swimming Pool Repair Manager, you'll lead our skilled repair team, ensuring every job reflects our commitment to quality and exceptional service. This pivotal role combines technical mastery, dynamic leadership, and superior client interaction to deliver outstanding results.
Primary Roles and Responsibilities:
Leadership & Accountability:
- Inspire and manage a talented repair team through regular one-on-one mentorship, clearly defined goals, and transparent performance metrics.
- Foster a culture of accountability, continuous improvement, and professional growth.
Customer Service:
- Cultivate lasting relationships with clients through responsive, professional, and solution-oriented communication.
- Guarantee customer delight by consistently delivering timely, high-quality repairs.
Communication:
- Act as the central liaison connecting the repair team, valued clients, and internal departments (sales, maintenance, construction).
- Provide clear, proactive updates on project timelines, status changes, and solutions.
Budget Management:
- Efficiently manage project budgets, ensuring cost-effective operations and maximized profitability.
- Oversee accurate and prompt billing, tracking all materials and labor precisely.
Technical Expertise:
- Direct and oversee troubleshooting and repairs for complex pool systems (pumps, filters, heaters, plumbing, lighting, automation).
- Empower your team by providing technical guidance, essential resources, and ongoing training.
- Create and implement preventative maintenance programs to proactively address common issues.
Scheduling:
- Strategically coordinate repair schedules, prioritizing urgent tasks to ensure rapid response times and optimal resource utilization.
- Streamline dispatch and scheduling processes to maximize efficiency and customer satisfaction.
Key Performance:
- Exceptional customer satisfaction ratings
- Consistent, timely completion of repair projects
- Adherence to defined project budgets
- Efficient subcontractor coordination and swift resolution of warranty matters
- Accurate billing and minimal unbilled labor/materials
- Strong profitability and revenue-to-cost management
- Optimized scheduling efficiency
Qualifications:
- 5+ years in swimming pool repair or related fields, including 2+ years in a leadership or management role.
- Deep technical knowledge of pool systems (pumps, filters, heaters, plumbing, electrical, finishes, automation).
- Proven track record of effective leadership and team motivation.
- Exceptional problem-solving skills and technical communication abilities.
- Proficiency in budget management, scheduling tools, and blueprint/schematic interpretation.
- Valid driver's license with a clean driving record.
Aqua Blue Pools – Our Values:
- Optimism: We approach every challenge with positivity and determination.
- Integrity: Honesty guides every decision and fosters lasting client trust.
- Reliability: Consistently delivering trusted, dependable results.
- Excellence: Dedicated to exceeding expectations through outstanding service.
- Ownership: Taking proactive initiative and accountability in every role.
- Diversity: Embracing diverse perspectives to enrich our collective success.
- Resilience: Driven by perseverance to achieve remarkable outcomes.
Employee Benefits:
- Comprehensive health, vision, and dental insurance coverage for you and your family.
- Secure your future with a 401(k) featuring an employer match.
- Generous paid time off and holidays, ensuring work-life balance.
- Supportive maternity and paternity leave policies.
At Aqua Blue Pools, we deeply value our team members, investing in your growth and wellbeing.
Ready to dive into an exciting opportunity? Apply today and join the proud legacy of Aqua Blue Pools